Privacy Policy & Terms of Use  

 The Prizm Fiber Network, LLC Privacy Policy describes the way PRIZM FIBER NETWORK, LLC protects collects, and utilizes its Customer and users’ personal information. The Privacy Policy applies to Customers who purchase PRIZM FIBER NETWORK, LLC services and users who use its website.  To address governmental regulations and technology changes, this Privacy Policy is subject to change without notice. PRIZM FIBER NETWORK, LLC encourages its Customers and users to check its website periodically for any changes or revisions to the Privacy Policy. The latest revision date is displayed at the bottom of this document.

General Collection and Use of Information

PRIZM FIBER NETWORK, LLC may collect different types of information on its Customers and users based upon its business relationship with the Customer or user of its website.  PRIZM FIBER NETWORK, LLC collects information through the following means: Information a user supplies PRIZM FIBER NETWORK, LLC by submitting personal information through the use of its website Information a Customer or potential customer supplies PRIZM FIBER NETWORK, LLC when requesting or purchasing service through PRIZM.  Third parties such as a credit agency in which Customer supplies PRIZM FIBER NETWORK, LLC its written approval to gain such information.

PRIZM FIBER NETWORK, LLC uses the information to:  Address Customer needs when purchasing and using its services.  Communicate with Customers regarding service updates and offers.  Address any security or network issues.  Respond to website requests and inquiries. 

Information protection and security.

PRIZM FIBER NETWORK, LLC does NOT sell Customer or users’ personal information to third parties. NO EXCEPTIONS.  PRIZM FIBER NETWORK, LLC uses best practices to ensure the integrity and privacy of any information collected from Customers or users. PRIZM FIBER NETWORK, LLC requires all third parties acting on behalf of PRIZM FIBER NETWORK, LLC to protect Customer or user information consistent with this Policy.

PRIZM FIBER NETWORK, LLC Website (www.prizmfiber.com) and Applications.  PRIZM FIBER NETWORK, LLC may collect anonymous Customer and user information as these individuals use the PRIZM FIBER NETWORK, LLC website. The data collected may be used to gather information as to how Customers and users may interact with the website and the specific products and services. It is also a measure of the website’s traffic. 

PRIZM FIBER NETWORK, LLC may use cookies for a variety of reasons.

A cookie is a text file that the PRIZM FIBER NETWORK, LLC website or application will transfer to the Customer or user’s hard disk so the website or application may remember the browser in case the individual would like to use the website or application in the future. Cookies allow the website to run more efficiently and increase the Customer or user’s experience with the website or applications while allowing PRIZM FIBER NETWORK, LLC to better understand usage of its websites and applications. Cookies do not contain any personal information. A Customer or user may change their browser settings to accept or decline cookies; please consult the manufacturer of the browser in order to modify any personal settings.

Information Not Subject to this Privacy Policy

If Customer or user participates in public forums of any kind including but not limited to social networking sites, social media, bulletin boards, blogs, chat rooms or forums even if PRIZM FIBER NETWORK, LLC participates in these sites, the Customer or user is advised the information submitted to these sites is considered public. Any information considered public may be read, collected, distributed or used by others without the consent of the Customer or user. Use of the sites referenced herein are at Customer or user’s sole discretion. Information shared on these sites is not covered by this Policy.

If Customer or user navigates to any website other than PRIZM FIBER NETWORK’s website (www.prizmfiber.com) then information and data collected by that website or application is governed by the policies of that particular site and not this Policy. When navigating to another website, PRIZM FIBER NETWORK, LLC recommends and encourages that its Customers and users review the other website’s Privacy Policies before supplying any personal information to them.  Information required by law enforcement agencies through court orders, subpoenas, warrants and other legal proceedings. 

Unless otherwise negotiated in writing between the parties, PRIZM FIBER NETWORK, LLC does not provide notice to Customers or users of demands from law enforcement agencies.  Any violations of federal or state law.  PRIZM FIBER NETWORK, LLC Company Correspondence.  All Customers or users who receive correspondence from PRIZM FIBER NETWORK, LLC or an affiliate may choose to opt out of any such future correspondence by reporting it to PRIZM FIBER NETWORK, LLC at sales@prizmfiber.com. 

Although Customers and users may opt out of marketing correspondence, Customers will still receive service related contacts and notices from PRIZM FIBER NETWORK. PRIZM FIBER NETWORK, LLC will work with all Customers to establish a reasonable method of correspondence between PRIZM FIBER NETWORK, LLC and Customer for service related issues.  Any correspondence request may take up to thirty (30) days for Customer or users requests to be processed.

Privacy of Children

PRIZM FIBER NETWORK, LLC websites are not designed nor intended for children under the age of 18. WPA FIBER NETWORK, LLC does not knowingly collect any information from children under the age of 18. The WPA FIBER NETWORK, LLC website, applications and services are designed specifically for individuals over the age of 18.

Revision date: May 23, 2025