ISP Transparency Disclosure  

Prizm Fiber ISP Transparency Disclosure

Connectivity Overview

Prizm Fiber currently offers internet service over Fiber-Optic and Twisted Pair.

Network Practices

Congestion Management

Prizm Fiber currently has no congestion management. The bandwidth available to these services simply does not require it.

Application-Specific Behavior

Prizm Fiber places no port restrictions or rate controls to block or hinder any specific service, other than blocking network access to NetBIOS ports and outgoing SMTP (port 25) traffic. This is strictly a network security measure and should, in no way, effect any normal internet service usage.

Device Attachment

Prizm Fiber places no explicit restrictions or regulations on what Internet connected devices you choose to run. We do however reserve the right to ban or refuse to allow the connection of devices that we determine may cause performance issues on our network or that may degrade the quality of service to customers.

Security

Prizm Fiber offers no inherit security to your overall Internet connection. All of Prizm Fiber's hosted email service goes through a spam and virus filtering, but it is still recommended that customers run their own security software on their devices for the highest level of possible protection.

Performance Characteristics

Service Description

For anyone wishing to test their own internet speeds, we recommend starting with Prizm Fiber’s speed test, available at http://hky.speedtestcustom.com. This will show your real network speed when connected back to Prizm Fiber. It is impossible for us to control the speeds that are achieved outside of our network, but we do offer enough bandwidth to supply all of our customers. If you feel you are not getting your advertised speed, please contact Prizm Fiber with your concerns.

Pricing

Pricing will vary depending on services and bundles, often times internet costs will be lower then what we list, but the following list will be for unbundled, stand-alone internet service.

Fiber-Optic: Customers of Prizm Fiber’s Fiber-Optic Internet have the choice of three tiers of service. The speeds indicated here are layer 1 measurements and most services to test speeds measure higher layers resulting in speeds usually around 90% - 95% of the provisioned speed.

250 Mbps / 250 Mbps - $49.99 /mo

500 Mbps / 500 Mbps - $69.99 /mo

1 Gbps / 1 Gbps - $89.99 /mo

Impact of Specialized Services

Prizm does not currently, and has no plans to offer any additional or specialized services that would affect overall network performance. Commercial Terms We currently have no bandwidth limits. We reserve the right to investigate usage patterns that indicate security issues or illegal activities Policies You can visit http://www.prizmfiber.com at any time to check the most up-to-date versions of our privacy policy, acceptable use policy, and other service agreements.

Redress

If you are experiencing problems or have questions about your service, you can call Prizm Fiber Technical Support during business hours Mon-Fri 8am-4:30pm at 833-679-7236, or after hours 24/7.